Issue 30 | Winter 2021
STEEPED IN CULTURAL HISTORY, DORCHESTER COLLECTION HAS A SPECIAL ALCHEMY THAT IS CREATED BETWEEN ITS REMARKABLE PROPERTIES AND THE PEOPLE WHO INHABIT THEM. THIS CONNECTION SPARKS LEGENDARY MOMENTS THAT ARE TO BE TREASURED FOR A LIFETIME
At Dorchester Collection, we work with some of the most talented and unique individuals in our business, who ensure we deliver on our vision to be Treasured by Guests, Cherished by Employees, and Celebrated Worldwide. The way we lead our people determines how successful each of our hotels can be. It is, after all, our people that create our unique guest experiences every day.
Our brand is based on legendary experiences in our hotels and communities. Aligned to our brand promises, we do this by building meaningful relationships across different cultures with our guests, thus ensuring they can live their certain way of life at our properties. We cannot do this without a strong commitment to diversity, inclusion and belonging through our attraction, recruitment, training and engagement efforts.This begins by ensuring we guide our culture through our We Care philosophy, which is founded on building a safe and respectful environment for all of our employees thus allowing positive engagement to prosper. Driven by the behaviours of our core values, they guide our employees and way of life at Dorchester Collection each and every day.
JOINING A UNIQUE COLLECTION
Our brand represents not just a collection of hotels, but a family of legends, steeped and ingrained in cultural history from London to Beverly Hills, from Paris to Rome. As part of the recruitment process, we ask candidates to complete a values insight assessment that helps identify cultural fit aligned to our core values of passion, personality, respect, working together and creativity. Not only does this provide us with valuable information, it also serves an independent and unbiased tool in assessing future talent for our company.
Our hotels are renowned as home to the very best talent in the industry and those who spend their careers with us become celebrated as the very best in their fields.
Throughout their career they will learn from the best – delivering the ultimate guest experience and achieving the highest standards of craft, service and leadership. Via our Academy, we invest in our people at every stage of their career, helping them become a legend both in their profession and in our story.
We make a commitment and define our partnership with our people – It’s Your Future, Let’s Create It Together. This has ensured that our employee journeys and future development opportunities are led by both parties, resulting in greater buy-in with and long term sustainability.
It all begins with how we welcome talent into the Dorchester Collection family through our 6-month EXPLORE journey. We live by our Vision, Values and Brand Pillars and therefore EXPLORE supports new talent to become familiar with what makes us the legendary and helps build the skills and awareness they need to contribute to this over the first crucial six months and beyond.BELONGING TO A CULTURE
Individuality is in our DNA. We know that the best service is authentic and the best experiences are unique.
That’s why we hire based on personality, and encourage our people to be the best version of themselves. Our people work in an environment that celebrates difference, welcomes imagination and creates freedom to take initiative – enabling their individuality to enrich our culture.
Throughout the employee experience, our people become essential to who we are and their feedback and guidance is sought to better the services we provide. Through a Your View platform, we seek their opinions not only on how we are doing, but how we can better the work environment, promote inclusivity and achieve belonging and purpose in what we do.
SHAPING A LEGEND
Our hotels have rich and storied pasts – but their legend is still being written today, by our guests and our employees.
That’s why our people don’t just work for us – they become an integral part of our story for years to come. The relationships they forge, the skills they bring and the ideas they share can all write a new a chapter in our history – they won’t just be joining a legend but are helping to create our legacy.